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#d6e8db;color:#276b5a;font-size:10px}.button-claim{background:#edf6f0}.button-claim:hover,.button-switch:hover{background:#deefe3}.button-switch{background:#fff;color:#64766c}.button-claim svg,.button-switch svg{width:14px}.urgent-unassigned{border-color:#c65332;background:#fff9f5;box-shadow:0 0 0 3px #c653321a,0 8px 18px #8a321412}.urgent-unassigned .case-id{color:#8e3f27}.urgent-unassigned-pill{display:inline-flex;align-items:center;gap:5px;padding:5px 9px;border-radius:8px;background:#c65332;color:#fff;font-size:9px;font-weight:800;letter-spacing:.35px}.urgent-unassigned-pill svg{width:13px;height:13px}.button-claim-urgent{background:#b94b2d;color:#fff;border-color:#a63d23;font-weight:800}.button-claim-urgent:hover{background:#973b24;color:#fff}.contact-actions{margin-top:9px;display:flex;gap:8px;flex-wrap:wrap;align-items:center}.button-contact{height:34px;padding:0 11px;background:#f1f5f2;border:1px solid #dce6df;color:#42675a;font-size:10px}.button-contact:hover{background:#e6f0e8}.button-contact svg{width:14px}.button-calendar{height:34px;padding:0 11px;background:#eaf2fb;border:1px solid #d5e3f2;color:#365f88;font-size:10px}.button-calendar:hover{background:#dceafa}.button-calendar svg{width:14px}.calendar-note{flex-basis:100%;font-size:9px;color:#52755f}.contact-summary{display:flex;gap:7px;align-items:flex-start;margin-top:9px;padding:8px 10px;background:#f4f8f4;border-left:3px solid #79a991;border-radius:7px;color:#5b7065;font-size:10px;line-height:1.5}.contact-summary svg{width:14px;height:14px;flex:none;color:#47836a}.contact-summary b{color:#365749}.contact-form-slot{grid-column:1/-1}.contact-form{display:flex;align-items:end;gap:9px;flex-wrap:wrap;margin-top:10px;padding:12px;background:#f4f8f4;border:1px solid #e0e9e1;border-radius:12px}.contact-form .field{min-width:180px;flex:1;font-size:10px}.contact-form select,.contact-form input{height:36px;border:1px solid #dce6df;border-radius:9px;background:#fff;padding:0 10px;color:#315448;font:500 11px 'DM Sans'}.contact-form .button{height:36px;padding:0 11px;font-size:10px}.contact-form .button svg{width:14px}.button-cancel-contact{background:transparent;color:#77867e;padding:0 8px!important}.return-deadline-status{display:block;margin-top:3px;color:#71837c}.contact-overdue{background:#fff3ed;border-left-color:#c65332;color:#8e3f27}.contact-overdue svg{color:#b44a2c}.overdue-pill{display:inline-flex;align-items:center;gap:5px;padding:5px 8px;border-radius:8px;background:#b8492b;color:white;font-size:9px;font-weight:800;letter-spacing:.3px}.overdue-pill svg{width:13px;height:13px}.return-overdue-case{border-color:#cf5935;background:#fff9f6;box-shadow:0 0 0 3px #c6533218,0 8px 18px #8a321410}.return-overdue-case .case-id{color:#8e3f27}.alert-controls{max-width:255px;display:grid;gap:6px}.button-alert{height:38px;padding:0 12px;background:#b8492b;color:#fff;font-size:10px;white-space:nowrap}.button-alert:hover{background:#963c25}.button-alert svg{width:15px}.button-alert.alerts-on{background:#26745d}.alert-controls small{font-size:9px;line-height:1.4;color:#77867e}.return-alert{position:sticky;top:8px;z-index:20;margin:12px 0;padding:16px 18px;background:#9d321f;color:#fff;border:2px solid #842917;border-radius:15px;box-shadow:0 8px 26px #72241040;font:700 14px/1.45 'Manrope',sans-serif;animation:alert-pop .35s ease-out}.return-alert[hidden]{display:none}.return-alert .alert-dismiss{float:right;margin-left:12px;border:1px solid #ffffff70;background:#ffffff20;color:#fff;border-radius:7px;padding:5px 9px;font:600 10px 'DM Sans';cursor:pointer}.return-alert svg{width:18px;vertical-align:middle;margin-right:8px}@keyframes alert-pop{0%{transform:translateY(-10px);opacity:.5}100%{transform:translateY(0);opacity:1}}.return-overview{margin:18px 0 22px;padding:18px;background:#fff;border:1px solid #e5e9e3;border-radius:18px;box-shadow:0 7px 22px #173b3508}.return-overview-heading{display:flex;align-items:center;gap:12px;margin-bottom:14px}.overview-icon{width:42px;height:42px;display:grid;place-items:center;background:#fff0e9;color:#ae482c;border-radius:13px;flex:none}.overview-icon svg{width:20px}.return-overview-heading h3{margin:3px 0;font:700 17px 'Manrope';color:#173b35}.return-overview-heading p{margin:0;color:#7b8981;font-size:10px}.overview-counts{margin-left:auto;display:flex;gap:7px;flex-wrap:wrap}.overview-count{padding:7px 10px;border-radius:9px;font-size:10px;white-space:nowrap}.overview-count b{font:800 15px 'Manrope';margin-right:3px}.overdue-count{background:#fff0e9;color:#a23f24}.pending-count{background:#edf6f0;color:#397258}.return-overview-list{display:grid;gap:7px}.overview-item{display:grid;grid-template-columns:110px 1.2fr 1fr 1fr auto;align-items:center;gap:12px;padding:11px 12px;background:#f7faf7;border:1px solid #e7eee8;border-radius:11px}.overview-item-overdue{background:#fff7f3;border-color:#e8c3b6}.overview-status{display:flex;align-items:center;gap:5px;font-size:9px;font-weight:800;color:#3f775d}.overview-status svg{width:14px}.overview-item-overdue .overview-status{color:#ad4327}.overview-case b,.overview-owner b,.overview-due b{display:block;font-size:10px;color:#304a3e}.overview-case small,.overview-owner small,.overview-due small{display:block;margin-bottom:3px;font-size:8px;color:#839087}.overview-link{display:inline-flex;align-items:center;gap:4px;color:#39745e;text-decoration:none;font-size:9px;font-weight:700}.overview-link svg{width:13px}.overview-empty{padding:15px;text-align:center;color:#728279;font-size:11px}.overview-empty svg{width:15px;vertical-align:middle;margin-right:4px;color:#54856e}@media(max-width:800px){.section-heading-row .alert-controls{max-width:none;width:100%}.alert-controls{order:3}.section-heading-row #agent-metrics{order:4}.overview-item{grid-template-columns:1fr 1fr;gap:8px}.overview-status{grid-column:1/-1}.overview-link{justify-self:start}.return-overview-heading{align-items:flex-start;flex-wrap:wrap}.overview-counts{width:100%;margin-left:54px}}@media(max-width:600px){.urgent-deadline{align-items:flex-start}.urgent-help{margin-left:0}.contact-form{align-items:stretch}.contact-form .field{min-width:100%}.contact-form .button{flex:1}.return-overview{padding:13px}.overview-item{grid-template-columns:1fr 1fr}.overview-counts{margin-left:0}}